1. Coverage and fees
Available service areas and delivery fees are loaded from Ordyvia’s active delivery-zone configuration and shown at checkout. If no zone is available, checkout should not promise delivery.
2. Delivery estimates
Estimated business-day ranges depend on the selected zone and begin only after the relevant order is paid and ready for fulfilment. Estimates are not guaranteed dates and may change because of seller readiness, location, weather, transport disruption, security events or other operational conditions.
3. Customer information
Customers must provide an accurate name, reachable phone number, address and delivery zone, and be available for reasonable delivery contact. Changes after payment may not be possible and must be requested through support.
4. Seller fulfilment
Sellers must package goods appropriately, dispatch within applicable expectations, preserve fulfilment evidence and record a genuine tracking number or delivery reference before marking an order shipped.
5. Tracking and status
Where tracking or delivery references are available, they may be shown in order records. A status update is operational information, not conclusive proof where credible contrary evidence exists.
6. Failed, delayed, lost or damaged delivery
Customers should report material delay, loss or transit damage through the order or support route. Ordyvia may review seller, delivery and customer evidence and coordinate redelivery, return, replacement, refund review or another appropriate outcome.
7. Delivery confirmation and support
Do not confirm delivery before receiving the order. Report discrepancies promptly to support@ordyvia.com and retain packaging and evidence. Delivery completion may start settlement and return-review processes.