Ordyvia marketplace

Legal Terms & Policies

Clear information for customers, sellers and rights owners using Ordyvia’s Nigerian multi-vendor marketplace.

Policy set last updated: 21 August 2026

Privacy PolicyHow Ordyvia handles customer, seller, order, support and security information.Read policy →

Terms of UseRules governing customer accounts, marketplace purchases, content and acceptable use.Read policy →

Return & Refund PolicyWhen a return may qualify and how customers, sellers and Ordyvia handle a request.Read policy →

Intellectual Property PolicyRules for authentic listings, brand use and rights-owner complaints.Read policy →

Shipping & Delivery PolicyConfigured Nigerian delivery zones, fees, estimates, tracking and delivery issues.Read policy →

Payment InformationHow Paystack authorization, server verification, failed payments and refunds work.Read policy →

Seller Terms / Seller AgreementSeller onboarding, listing, fulfilment, commissions and manual payout obligations.Read policy →

Prohibited & Restricted Products PolicyProducts that cannot be listed or need documented review before publication.Read policy →

Cookie PolicyBrowser storage and similar technologies used for core marketplace and security functions.Read policy →

Need help?

For an order, account, seller or privacy question, use Ordyvia Support or email support@ordyvia.com. Never send passwords, PINs, OTPs, CVVs or full card details.

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Available policies

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